Return & Refund Policy

Last Updated: October 2, 2026

At Yara New York, we want you to be completely satisfied with your purchase. If you are not satisfied with your jewelry, you may request a return in accordance with the terms of this Return & Refund Policy.

1. Eligibility for Returns

Unless otherwise stated for a specific product, eligible items may be returned within 30 days from the date the order was shipped.

To be eligible for a return, the item must:

Be unworn and unused
Be in its original condition
Show no signs of wear, damage, alteration, or modification
Be returned with its original packaging
Include any certificates, documentation, accessories, or other materials supplied with the purchase

All returned items are subject to inspection upon receipt.

If an item is returned after the applicable return period or does not meet the conditions above, the return may be rejected.

2. Final Sale Items

Items identified as Final Sale at the time of purchase are not eligible for return, refund, or exchange unless the item is received damaged or defective.

Certain custom, personalized, engraved, made-to-order, or specially commissioned jewelry may also be non-returnable.

Please contact us before placing an order if you have questions about the return eligibility of a particular item.

3. How to Request a Return

To request a return, please contact us at:

sales@yaranewyork.com

Please include:

Your name
Order number
Email address used for the purchase
Item(s) you wish to return
Reason for the return

Our team will review your request and provide return instructions if the item is eligible.

Please do not ship an item back to us without receiving return instructions from Yara New York.

4. Return Shipping

Return shipping arrangements and costs will depend on the reason for the return and the applicable order terms.

If the return is due to an incorrect, damaged, or defective item received from Yara New York, please contact us before shipping the item back so that we can provide appropriate instructions.

For returns due to a change of mind or other reasons not caused by Yara New York, the customer may be responsible for applicable return shipping costs.

5. Condition of Returned Jewelry

Jewelry must be returned in the same condition in which it was received.

We reserve the right to refuse a return or reduce the refund amount if an item has been:

Worn or used
Damaged
Altered or resized by another jeweler
Scratched or otherwise marked
Returned without required packaging or documentation
Returned with missing components or accessories

For high-value jewelry, we strongly recommend using a secure, trackable, and insured shipping service when returning an item.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Original shipping charges, duties, taxes, or other non-refundable charges may not be included in the refund, except where required by applicable law.

7. Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at:

sales@yaranewyork.com

Please provide your order number and photographs or other relevant information regarding the issue.

We will review the matter and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.

8. Exchanges

Exchanges may be available depending on the product, availability, and reason for the exchange.

If you would like to exchange an item, please contact us at sales@yaranewyork.com before sending the item back.

For jewelry requiring a different size, availability of the requested size must be confirmed before an exchange can be processed.

9. Custom and Personalized Jewelry

Custom-made, personalized, engraved, specially commissioned, or made-to-order jewelry may not be eligible for return or refund because these pieces are created specifically for the customer.

Please contact us before placing an order if you have questions regarding the returnability of a custom piece.